Main contact channels
- support@ebuy.store for buyer support, orders, payments, disputes, and account issues
- legal@ebuy.store for legal and compliance matters
- partners@ebuy.store for partnerships
- careers@ebuy.store for careers only
Best route for order issues
If your issue is tied to a specific order, use the support ticket flow from that order page whenever possible. That keeps the evidence and transaction context attached to the case.
Warning: eBuy does not rely on random phone calls or messaging apps for sensitive support. Do not share OTPs, bank details, or identity documents outside official channels.
Response times can vary by case priority and review complexity.