15 results for "Messages"
How do I message a seller?
Messages are attached to an order, so you can message a seller once you have bought from them. Before that, ask in the community.
BuyingHow do I change my notification settings?
Two master switches for email and on-site alerts, plus per-topic controls. Sellers get payout and KYC alerts on top.
My accountHow support tickets work
Order tickets stay attached to the order, can be replied to by buyer, seller, support, or admin, and move through open, hold, resolved, and...
Contact supportThe seller is not replying
Give it two working days. If an order is affected and you still hear nothing, raise a support ticket from that order.
BuyingHow do I contact eBuy support?
For anything about an order, raise a ticket from that order page. For everything else, email support@ebuy.store.
Contact supportI got an order. What do I do now?
Post within two working days, then mark the order shipped with a real courier name and tracking number.
SellingHow do I spot a scam?
Almost every scam starts the same way: someone wants to move the deal, the payment, or the conversation off eBuy.
Safety & scamsCan I cancel an order?
Not by yourself. Ask the seller through the order thread, or raise a support ticket. Cancelling is done by the seller or by support.
Payments, shipping & refundsMy order has not moved or the delivery is late
Check which status the order is at. Nothing shipped after two working days, or tracking frozen for several days, is worth a ticket.
Payments, shipping & refundsI received the wrong or a damaged item
Do not mark the order Received. Photograph everything, then raise a support ticket from the order page while the return window is open.
Payments, shipping & refundsWhy have I not received my payout?
A delivered order is not automatically payable. The usual holds are an open return window, an active refund or dispute, or the payout waitin...
Payments, shipping & refundsMy account is restricted or suspended. How do I appeal?
The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.
My accountHow do I post in the community?
Choose a post type, add a category, title, description, and at least one photo. Video is not supported in posts.
CommunityWhat does eBuy do with my KYC documents?
Documents are visible only to the compliance and support teams. Buyers never see them, and they are never shared for marketing.
My accountHow do I keep my account secure?
Never share an OTP, sign in only on eBuy pages, and sign out of shared devices. Most account theft starts with a code given away.
Safety & scams