Explore
Payments, shipping & refunds

When do I get paid?

Published 29 Apr 2026

Your payout is released after all of these are true:

  • Your seller KYC is approved
  • The buyer's payment was captured
  • The buyer has confirmed delivery
  • The order is not cancelled or refunded
  • No refund, return, or dispute is open on it
  • The return window has closed
  • The payout waiting period has passed

A delivered order is not automatically ready to pay out. If a return window is still open, the money stays held.

Where to check

Seller → Payouts shows every payout, its status, and totals for pending, paid, and failed amounts.

What the statuses mean

  • Eligible — all conditions met, waiting to be processed
  • Pending or Processing — on its way
  • Paid — sent to your bank account
  • Failed — usually wrong bank details; check and correct them

What you actually receive

The payout starts with the item price and shipping paid by the buyer, then subtracts the platform commission and payment fee recorded for that order. Seller → Payouts shows the actual breakdown.

Add your payout method in Account → Profile after seller approval. Once bank, UPI, or GPay details are saved they are locked; contact seller support if they need to change.

Bank account names must match the name on your KYC. A payout cannot be sent to somebody else's account.

Still stuck? Contact us at support@ebuy.store, or use Get help from eBuy on the order page.

How does eBuy protect my payment? eBuy holds your money until you confirm the item arrived. The seller is paid only after you confirm receipt of the order. How do I get a refund or return an item? Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window. My order has not arrived. What do I do? Check courier tracking from the order page first. If the parcel is genuinely overdue, raise a support ticket from that same page. What fees does eBuy charge? Buyers pay the checkout total. Seller commission and payment fees use the rates recorded for the order, which are shown in the payout breakdown.