Everything starts from the order page. Open Buyer → Orders and select the order. The options shown there are the ones available to you right now.
The three options
- Refund request for a paid order still inside the refund window
- Return request when the return window for that order is open
- Support ticket for anything needing investigation, files, or a reply from a person
There is no single "dispute" button. Which of these you can use depends on where the order has got to.
Step 1: Open the order from Buyer → Orders.
Step 2: Choose the action available on that order.
Step 3: Explain clearly what is wrong and attach your evidence before submitting.
Step 4: Reply inside the ticket as the review goes on. Do not open a second one.
Evidence that helps
- A video of you opening the parcel, starting while it was still sealed
- Clear photos of the problem
- A screenshot of courier tracking
- A photo of the outside of the parcel if it arrived damaged
- The listing photo next to a photo of what you received
The return window
The return window starts on the delivery date. Once it closes, the return option disappears from the order page. Raise your concern as soon as you notice it rather than waiting.
How much you get back
An approved full refund returns everything you paid, including the shipping charge. Nothing is deducted for payment processing.
How long a refund takes
Once support approves a refund, it usually reaches you within 5 to 7 working days, back to the way you paid. UPI refunds tend to arrive faster than card or net banking.
Do not mark the order Received while a ticket is open, unless support tells you to.
Refunds depend on the evidence, the order status, and eBuy policy. Not every request results in a refund.