If it is about an order
Raise a ticket from the order page itself. Support can then see the payment, the tracking, the seller, and your conversation in one place, so you do not have to explain any of it.
If it is not about an order
- support@ebuy.store — accounts, access, payments, anything general
- legal@ebuy.store — legal and compliance
- partners@ebuy.store — partnerships
- careers@ebuy.store — jobs only
Write from the email address registered to your account. A message from a different address cannot be actioned, because there is no way to confirm it is you.
What to include
- Your registered email address
- The order, listing, or payout reference
- What happened, and what you expected instead
- Photos or screenshots, attached to the first message rather than promised later
eBuy does not do support by phone call or WhatsApp. Anyone contacting you that way and asking for an OTP, a password, or bank details is not from eBuy.
Response times vary with how complex the case is. Sending the same question again from a second address slows it down rather than speeding it up.