Help Center / Safety & scams
Safety & scams
Spotting scams, protecting your account, and why every deal belongs on eBuy.
How do I spot a scam?
Almost every scam starts the same way: someone wants to move the deal, the payment, or the conversation off eBuy.
I think the item I received is fake
Raise a support ticket from the order before confirming receipt, and ask the community for a second opinion with clear photos.
How do I keep my account secure?
Never share an OTP, sign in only on eBuy pages, and sign out of shared devices. Most account theft starts with a code given away.
Why should I keep everything on eBuy?
Every protection you have depends on there being an eBuy record. Money sent outside eBuy cannot be traced, reviewed, or refunded by eBuy.