Payments, shipping & refunds

How do I get a refund or return an item? Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window. How does eBuy protect my payment? eBuy holds your money until you confirm the item arrived. The seller is paid only after you confirm receipt of the order. Why am I being charged for shipping? Each listing has its own seller-set shipping charge. The cart shows and totals those charges before you pay. Can I cancel an order? You can cancel a paid order from its order page while it is still unshipped. Shipped orders must use the return or support process. When should I confirm receipt of an order? Confirm receipt only after the item is in your hands and checked. If a self-ship return is approved, add carrier and tracking from the order page. My payment failed or the money was debited with no order A failed payment charges you nothing. If your bank shows a debit but the order says unpaid, wait 15 minutes before doing anything else.