Payments, shipping & refunds

Why am I being charged for shipping?

One charge per seller covers posting the parcel and insuring it. Buying several items from one seller costs fa...

Can I cancel an order?

Not by yourself. Ask the seller through the order thread, or raise a support ticket. Cancelling is done by the...

When should I mark an order Received?

Mark Received only after the item is in your hands and checked. If a self-ship return is approved, add carrier...

My payment failed or the money was debited with no order

A failed payment charges you nothing. If your bank shows a debit but the order says unpaid, wait 15 minutes be...

Where is my refund?

Approved refunds take 5 to 7 working days to reach the original payment method. Check the refund was approved,...

My order has not moved or the delivery is late

Check which status the order is at. Nothing shipped after two working days, or tracking frozen for several day...

I received the wrong or a damaged item

Do not mark the order Received. Photograph everything, then raise a support ticket from the order page while t...

Why have I not received my payout?

A delivered order is not automatically payable. The usual holds are an open return window, an active refund or...

What fees does eBuy charge?

Buyers pay the item price plus shipping, with nothing added. Sellers pay a 5% platform fee on the item price a...

What payment methods can I use?

Pay by UPI, card, or net banking through Razorpay. If money is debited but the order does not confirm, wait 15...

What do the order statuses mean?

Paid, Processing, Shipped, Delivered, Received. Your money moves to the seller only at the last one, and only...

When do I get paid?

After the buyer confirms receipt, the return window closes, and the payout waiting period passes. Your KYC mus...

My order has not arrived. What do I do?

Check courier tracking from the order page first. If the parcel is genuinely overdue, raise a support ticket f...