Contact us

How to reach us

We reply by email, so there is a record. For an order, use Get help from eBuy on the order page.

• Buyer support Orders, refunds and delivery.
  support@ebuy.store
• Selling on eBuy Verification and seller accounts.
  sellers@ebuy.store
• Legal and compliance Notices, takedowns and law enforcement.
  legal@ebuy.store
• Grievance Officer If a decision about your order needs a second look.
  grievance@ebuy.store

We don't take calls or messaging-app chats. Please don't send payment details or sensitive personal data by email.

Looking for an answer first?

Most questions about orders, refunds and verification are covered in the Help Center.

• Buying
• Selling
• My account
• Payments, shipping & refunds
• Safety & scams
• Authenticity & grading
• Community