Selling on eBuy

Listing drafts, autosave, images, and video uploads

Drafts can be saved before KYC approval, autosave stops once a listing is locked, and listing video must be re...

Seller order cancellation, refunds, and return reviews

Cancel from Seller Orders with a reason, refund only after cancellation, and review return items with evidence...

Why is my listing still under review or rejected?

Every listing is checked before it goes live, usually within a working day. Rejections are almost always photo...

How do I manage my seller account?

Update your profile and bank details from the Seller section. New bank details take effect only after they pas...

What makes a listing sell faster?

Complete photos, the right category, honest grading, and a title with the facts buyers actually search for.

What can I not sell on eBuy?

Counterfeit, stolen, or illegal items, anything you do not own, undisclosed replicas, and listings using photo...

How should I pack a collectible?

The item must not move, bend, or get wet. Rigid packing for coins, notes, and slabs, never a soft envelope on...

Why is my seller access limited?

Limits come from verification, policy, or risk review, and they are not all the same thing. The email you rece...

What does my seller verification status mean?

Not started, submitted, rejected, restricted, or approved. Drafts work throughout; publishing and payouts wait...