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Payments, shipping & refunds

Why am I being charged for shipping?

Published 5 Aug 2026

Every listing shows its shipping charge before you add it to the cart. A seller may set that charge to zero and offer free shipping.

How the cart calculates shipping

The cart groups items by seller so you can see who will fulfil them, but it keeps the shipping charge from each listing. Two items from the same seller can therefore have two shipping charges.

Checkout rechecks every listing and adds the shipping amounts for the items that are still available. The total shown before payment is the amount eBuy will attempt to charge.

Who chooses the amount

The seller sets the shipping amount for each listing and chooses the carrier. They cannot change it while the item is reserved or after it has an order.

Why did shipping increase when I added another item?
The new listing brought its own shipping charge. Cart grouping does not create a combined-shipping discount.

Shipping and buyer protection are different

The shipping charge helps the seller pay to send the parcel. Buyer protection is the order-review process used when an eBuy purchase does not arrive or is not as described. A shipping charge is not a promise that the parcel has separate courier insurance.

Rely on the amount shown on the listing and at checkout. Do not send a separate postage payment to a seller outside eBuy.

Still stuck? Contact us at support@ebuy.store, or use Get help from eBuy on the order page.

How does eBuy protect my payment? eBuy holds your money until you confirm the item arrived. The seller is paid only after you confirm receipt of the order. How do I get a refund or return an item? Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window. My order has not arrived. What do I do? Check courier tracking from the order page first. If the parcel is genuinely overdue, raise a support ticket from that same page. When do I get paid? After the buyer confirms receipt, the return window closes, and the payout waiting period passes. Your KYC must be approved before any payout is released.