Payments, shipping & refunds

Why am I being charged for shipping?

05 Aug 2026 11 views Buyer Protection Shipping Payments

The line called Shipping & Protection covers one parcel from one seller. It has two parts: the courier charge, and insurance for the item while it travels.

One charge per seller

Items from the same seller travel together in one parcel. You pay one courier charge for the combined weight and one insurance fee for the combined value.

Items from different sellers travel separately, so each one adds its own charge. This is why four items from one seller costs much less to ship than four items from four sellers.

The courier part

This comes from the weight of the whole parcel and the service the seller chose. The usual service is India Post Speed Post (Insured). Some sellers offer free shipping, and when they do they are paying it themselves.

The protection part

Insurance is not charged on the full sale price. It is charged on a declared value taken from fixed bands, which keeps the cost sensible on expensive items.

Parcel valueDeclared value used
Below ₹5,000₹1,000
₹5,000 to ₹9,999₹2,000
₹10,000 to ₹24,999₹3,000
₹25,000 to ₹49,999₹5,000
₹50,000 to ₹99,999₹10,000
₹1,00,000 to ₹1,99,999₹15,000
₹2,00,000 and above₹20,000

The fee is ₹10 for the first ₹200 of declared value, then ₹6 for every ₹100 after that. An ₹8,000 parcel uses a declared value of ₹2,000, which works out to ₹118 of insurance on top of the courier charge. The total is rounded to whole rupees.

My shipping went up when I added an item. Either the parcel got heavier and crossed into the next weight band, or the higher total moved it into the next declared-value band. Adding an item from a different seller adds a whole second charge.

Insurance is not the same as buyer protection

Insurance covers the parcel in transit. Buyer protection is the separate process that holds your money until you confirm the item arrived. Both apply to an eBuy order. Neither applies to a deal done outside eBuy.

Still have questions?
Our support team usually responds within 1 business day.
Contact Support
Payments, shipping & refunds
How does eBuy protect my payment? How do I get a refund or return an item? My order has not arrived. What do I do? When do I get paid? What fees does eBuy charge? What do the order statuses mean? What payment methods can I use? Why am I being charged for shipping?