eBuy uses Razorpay for payments. You can pay by UPI (GPay, PhonePe, Paytm, BHIM), debit or credit card, or net banking. eBuy never sees or stores your card or UPI details.
If your payment fails
Nothing is charged and no order is created. Try again, or use a different method.
- Check your daily transaction limit has not been reached
- Bank-side failures during busy periods often clear within a few minutes
Money debited but no order
Sometimes your bank shows a debit while the eBuy order still says unpaid. This normally settles by itself.
Step 1: Wait 15 minutes, then refresh your orders page. Most payments settle on their own.
Step 2: If it still shows unpaid, check your bank statement to see whether the money actually left your account or was only blocked.
Step 3: Raise a support ticket with your bank reference number. Support can match it against the Razorpay record.
Do not pay again while the first payment is still pending. You can end up paying twice for the same item.
When does the seller get the money?
After you mark the order Received, and after a short waiting period. Until then the money stays with eBuy.
Razorpay's own processing times apply to payments and refunds. Once eBuy starts a refund, when it reaches you depends on Razorpay and your bank.