Payments, shipping & refunds

What fees does eBuy charge?

Published 15 May 2026

If you are buying

You pay the item price plus Shipping. Nothing is added on top. eBuy charges buyers no fee for using the marketplace.

If you are selling

Two settings-controlled charges can come out of a seller payout:

ChargeRateWhat it covers
Platform commissionShown on the payoutCalculated from the item price
Payment feeShown on the payoutCalculated from the amount collected, including shipping

Shipping is passed on to you

The shipping the buyer paid comes to you as part of your payout, because you are the one who pays the courier. The platform fee is never charged on it.

Where to find the exact figures

Open the order or payout detail. It shows the item amount, shipping charged, platform commission, payment fee, and expected or paid total using the rates applied to that order.

What is not charged

  • No listing fee. Listing an item costs nothing, however long it stays up
  • No fee if it does not sell. Charges apply to completed sales only
  • No platform commission on shipping. Commission is worked out on the item price

Timing matters as much as the rates

  • The buyer has to confirm delivery
  • The return window has to close
  • An open refund or return holds the payout
  • A short waiting period runs after that
Rates are platform settings and can change. Rely on the breakdown stored against your order or payout rather than an older example.

Still stuck? Contact us at support@ebuy.store, or use Get help from eBuy on the order page.