Contact support

How do I contact eBuy support? For anything about an order, raise a ticket from that order page. For everything else, email support@ebuy.store. How support tickets work Order tickets stay attached to the order, can be replied to by buyer, seller, support, or admin, and move through open, hold, resolved, and closed states. How do I escalate a complaint? Start with the order ticket or support email. A formal grievance uses the same channel, with your case reference.