High-risk account threats
- Messages asking for OTPs or password reset codes
- Fake login pages or fake courier and refund links
- People pretending to be support on calls, messaging apps, or social media
- Shared-device sessions left signed in
Safe account habits
Step 1: Use only official eBuy login, OTP, password reset, or Google sign-in screens.
Step 2: Never share OTPs, password reset links, or email verification codes with anyone.
Step 3: Verify your email and keep your account contact details current.
Step 4: Sign out on shared devices and use the official password reset flow if you suspect compromise.
When to contact support
- You received a login alert you do not recognize
- Your password reset was triggered unexpectedly
- Your community or marketplace session behaves abnormally
- You think someone is trying to hijack your buyer or seller account
Warning: eBuy support will not ask you to reveal your OTP, password, or full banking credentials in chat, email, or phone calls.