Start with the order page
The order details page shows your courier, tracking number, shipped time, and any active support or refund state. Use that page before assuming the order is lost.
Check these first
- Courier name and tracking number
- Shipped timestamp
- Any existing support ticket or return/refund status
Step 1: Follow the courier tracking link from your order details page.
Step 2: If the parcel is overdue or looks abnormal, raise a support ticket from the order page.
Step 3: If a refund request is available and appropriate for the case, use that official action instead of private negotiation.
Warning: Do not mark an order as received unless the item is actually with you and verified.
For missing-order issues, always work from the order detail page so support can see the full shipment and payment context.