26 results for "Refunds"
Seller order cancellation, refunds, and return reviews
Cancel from Seller Orders with a reason, refund only after cancellation, and review return items with evidence when the buyer sends somethin...
SellingWhat do the order statuses mean?
Paid, Processing, Shipped, Delivered, Received. Your money moves to the seller only at the last one, and only you can set it.
Payments, shipping & refundsWhere is my refund?
Approved refunds take 5 to 7 working days to reach the original payment method. Check the refund was approved, not just requested.
Payments, shipping & refundsHow do I get a refund or return an item?
Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window.
Payments, shipping & refundsWhy should I keep everything on eBuy?
Every protection you have depends on there being an eBuy record. Money sent outside eBuy cannot be traced, reviewed, or refunded by eBuy.
Safety & scamsWhat is expert review?
A reviewer checks every listing before it goes live: photos, category, and description. It checks listing quality, not authenticity.
Authenticity & gradingHow do I manage my seller account?
Update your profile and bank details from the Seller section. New bank details take effect only after they pass verification.
SellingWhat payment methods can I use?
Pay by UPI, card, or net banking through Razorpay. If money is debited but the order does not confirm, wait 15 minutes before doing anything...
Payments, shipping & refundsWhy have I not received my payout?
A delivered order is not automatically payable. The usual holds are an open return window, an active refund or dispute, or the payout waitin...
Payments, shipping & refundsHow do I buy something on eBuy?
Find the item, pay through eBuy, track the parcel from your order page, and confirm receipt only after you have checked what arrived.
BuyingHow do I create a listing?
Pick the most specific category, photograph front and back in daylight, add a video if it helps, grade honestly, and submit for review.
SellingHow do I spot a scam?
Almost every scam starts the same way: someone wants to move the deal, the payment, or the conversation off eBuy.
Safety & scamsHow does eBuy protect my payment?
eBuy holds your money until you confirm the item arrived. The seller is paid only after you mark the order Received.
Payments, shipping & refundsHow do I message a seller?
Messages are attached to an order, so you can message a seller once you have bought from them. Before that, ask in the community.
BuyingCan I cancel an order?
Not by yourself. Ask the seller through the order thread, or raise a support ticket. Cancelling is done by the seller or by support.
Payments, shipping & refunds