Managing Your Seller Account on eBuy

Updating your seller profile

Your seller display name, profile description, and location can be updated from Account → Seller → Profile. Buyers see your seller profile on your listings and order pages. Keep it accurate — misleading profile information is treated as a policy violation.

Updating bank account details for payouts

Your bank account for payouts is set during KYC. To update it after approval:

Step 1: Go to Account → Seller → Payout Settings.

Step 2: Enter the new bank account number and IFSC code.

Step 3: Submit for verification. A small penny-drop or verification step may be required to confirm the new account.

Step 4: New bank details do not take effect until they pass the verification step — pending payouts continue to the previous account until the update is confirmed.

Warning: Do not attempt to route payouts to an account that is not in your name. Bank account names must match the KYC name on file.

Understanding seller status

Active — seller account is in good standing; all seller tools, listings, and payouts operate normally.
Limited — some seller functions are restricted. New listings may be paused or payouts held. You will receive an email with the reason.
Suspended — seller access is fully removed. Existing live listings are paused. Payouts for eligible orders may still process but new orders cannot be placed.

What causes seller access to be limited or suspended

One or more unresolved buyer disputes or refund cases outstanding for an extended period
KYC documents expired, rejected, or flagged for re-verification
Policy violations: listing prohibited items, deliberate misgrading, off-platform payment solicitation
Unusually high dispute or refund rate compared to order volume
Failure to dispatch within the expected window on multiple orders

How to contact support if access is restricted

If your seller status is Limited or Suspended, the restriction email will include the reason and the step required to resolve it. You can also raise a support ticket directly from your seller dashboard. The support team reviews restriction appeals within 3–5 business days.

Most access restrictions are resolved by completing a specific step — resubmitting KYC, closing an outstanding dispute, or removing a flagged listing. Read the restriction email carefully before contacting support.

Deleting your seller account

You can request seller account deletion (while retaining your buyer account) or full account deletion from Account → Settings → Account Deletion. Deletion requests are processed only when all of the following conditions are met:

No active listings (all must be deactivated or removed first)
No active or pending orders
No open disputes or unresolved refund cases
No pending payouts awaiting release

If any of these conditions are not met, the deletion request will be placed on hold until they are resolved.

Account deletion is irreversible. Seller history, reviews, and listing records are removed from public view on deletion. Some data may be retained for compliance and audit purposes as required by law.