A limit is not the same as a suspension. eBuy uses different states for different problems.
What it might be
- Verification submitted — nothing is wrong, KYC is still being reviewed
- Verification rejected — correct what the notes say and resubmit
- Verification on hold — more information is needed
- Selling restricted — some actions limited after a policy or risk review
- Payout hold — a refund, return, dispute, or chargeback is being looked at
Common causes
- An unresolved buyer complaint left open for a long time
- KYC documents rejected or needing re-verification
- Listing prohibited items, overgrading, or asking buyers to pay off-platform
- A high rate of complaints compared with your number of orders
- Repeatedly missing the dispatch window
Read the restriction email. It names the reason and usually the one step needed.
Check your seller status page, payout history, and order notes.
If it is not something you can fix yourself, raise a support ticket with the order, listing, or payout reference.
Most restrictions clear by doing one specific thing: resubmitting KYC, closing an open complaint, or removing a flagged listing. Appeals are reviewed in a few working days.
eBuy does not publish every detail of a review to other users, so a restriction may look unexplained from outside. The reason is in your email and on your seller pages.