Why am I being charged for shipping?

One charge per seller covers posting the parcel and insuring it. Buying several items from one seller costs far less than buying from severa...

Payments, shipping & refunds

How does the cart and checkout work?

Your cart is grouped by seller at checkout. Each seller posts their own parcel, so each seller adds a separate shipping charge.

Buying

What fees does eBuy charge?

Buyers pay the item price plus shipping, with nothing added. Sellers pay a 5% platform fee on the item price and a 2% gateway fee plus GST,...

Payments, shipping & refunds

How do I get a refund or return an item?

Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window.

Payments, shipping & refunds

When should I mark an order Received?

Mark Received only after the item is in your hands and checked. If a self-ship return is approved, add carrier and tracking from the order p...

Payments, shipping & refunds

Listing drafts, autosave, images, and video uploads

Drafts can be saved before KYC approval, autosave stops once a listing is locked, and listing video must be removed before a new one is uplo...

Selling

Seller order cancellation, refunds, and return reviews

Cancel from Seller Orders with a reason, refund only after cancellation, and review return items with evidence when the buyer sends somethin...

Selling

What makes a listing sell faster?

Complete photos, the right category, honest grading, and a title with the facts buyers actually search for.

Selling

How should I pack a collectible?

The item must not move, bend, or get wet. Rigid packing for coins, notes, and slabs, never a soft envelope on its own.

Selling

When do I get paid?

After the buyer confirms receipt, the return window closes, and the payout waiting period passes. Your KYC must be approved before any payou...

Payments, shipping & refunds

I got an order. What do I do now?

Post within two working days, then mark the order shipped with a real courier name and tracking number.

Selling

My order has not moved or the delivery is late

Check which status the order is at. Nothing shipped after two working days, or tracking frozen for several days, is worth a ticket.

Payments, shipping & refunds

What do the order statuses mean?

Paid, Processing, Shipped, Delivered, Received. Your money moves to the seller only at the last one, and only you can set it.

Payments, shipping & refunds

The seller is not replying

Give it two working days. If an order is affected and you still hear nothing, raise a support ticket from that order.

Buying