My order has not arrived. What do I do?

Check courier tracking from the order page first. If the parcel is genuinely overdue, raise a support ticket from that same page.

Payments, shipping & refunds

Why should I keep everything on eBuy?

Every protection you have depends on there being an eBuy record. Money sent outside eBuy cannot be traced, reviewed, or refunded by eBuy.

Safety & scams

How do I escalate a complaint?

Start with the order ticket or support email. A formal grievance uses the same channel, with your case reference.

Contact support