How do I keep my account secure?

Never share an OTP, sign in only on eBuy pages, and sign out of shared devices. Most account theft starts with a code given away.

Safety & scams

How do I change my notification settings?

Two master switches for email and on-site alerts, plus per-topic controls. Sellers get payout and KYC alerts on top.

My account

My order has not moved or the delivery is late

Check which status the order is at. Nothing shipped after two working days, or tracking frozen for several days, is worth a ticket.

Payments, shipping & refunds

I cannot sign in. What do I do?

Reset your password from the login page, or use a one-time code. Do not create a second account, because it cannot inherit your history.

My account

How do I contact eBuy support?

For anything about an order, raise a ticket from that order page. For everything else, email support@ebuy.store.

Contact support

How do I spot a scam?

Almost every scam starts the same way: someone wants to move the deal, the payment, or the conversation off eBuy.

Safety & scams