How support tickets work

Order tickets stay attached to the order, can be replied to by buyer, seller, support, or admin, and move through open, hold, resolved, and...

Contact support

Where is my refund?

Approved refunds take 5 to 7 working days to reach the original payment method. Check the refund was approved, not just requested.

Payments, shipping & refunds

I received the wrong or a damaged item

Do not mark the order Received. Photograph everything, then raise a support ticket from the order page while the return window is open.

Payments, shipping & refunds

Why is my listing still under review or rejected?

Every listing is checked before it goes live, usually within a working day. Rejections are almost always photos, category, or grading.

Selling

What payment methods can I use?

Pay by UPI, card, or net banking through Razorpay. If money is debited but the order does not confirm, wait 15 minutes before doing anything...

Payments, shipping & refunds

My order has not arrived. What do I do?

Check courier tracking from the order page first. If the parcel is genuinely overdue, raise a support ticket from that same page.

Payments, shipping & refunds