How do I escalate a complaint?

Start with the order ticket or support email. A formal grievance uses the same channel, with your case reference.

Contact support

What does eBuy do with my KYC documents?

Documents are visible only to the compliance and support teams. Buyers never see them, and they are never shared for marketing.

My account

What is KYC and why does eBuy need it?

KYC is identity verification for sellers. It is needed because eBuy sends real money to sellers, and buyers need to know who they are dealin...

My account

What does my seller verification status mean?

Not started, submitted, rejected, restricted, or approved. Drafts work throughout; publishing and payouts wait for approval.

Selling

How do I post in the community?

Choose a post type, add a category, title, description, and at least one photo. Video is not supported in posts.

Community