What is KYC and why does eBuy need it?

KYC is identity verification for sellers. It is needed because eBuy sends real money to sellers, and buyers need to know who they are dealin...

My account

What is the difference between graded and raw items?

A graded item has been assessed and sealed by a third-party company. A raw item has not, so you are relying on the seller and the photos.

Authenticity & grading

How should I pack a collectible?

The item must not move, bend, or get wet. Rigid packing for coins, notes, and slabs, never a soft envelope on its own.

Selling

Why is my seller access limited?

Limits come from verification, policy, or risk review, and they are not all the same thing. The email you received names the reason.

Selling

What does my seller verification status mean?

Not started, submitted, rejected, restricted, or approved. Drafts work throughout; publishing and payouts wait for approval.

Selling

Wishlist or watchlist: what is the difference?

Both lists work the same way. The only real difference is that price-drop emails are sent for wishlist items and not for watchlist items.

Buying