How should I pack a collectible?

The item must not move, bend, or get wet. Rigid packing for coins, notes, and slabs, never a soft envelope on its own.

Selling

I got an order. What do I do now?

Post within two working days, then mark the order shipped with a real courier name and tracking number.

Selling

I received the wrong or a damaged item

Do not mark the order Received. Photograph everything, then raise a support ticket from the order page while the return window is open.

Payments, shipping & refunds

What is eBuy?

eBuy is an Indian marketplace for coins, banknotes, stamps, trading cards, and other collectibles, where sellers are verified and listings a...

Buying

How does the cart and checkout work?

Your cart is grouped by seller at checkout. Each seller posts their own parcel, so each seller adds a separate shipping charge.

Buying

I think the item I received is fake

Raise a support ticket from the order before marking it Received, and ask the community for a second opinion with clear photos.

Safety & scams

How do I leave a review for a seller?

Reviews are tied to completed orders. Open the finished order, give a rating out of 5, and add a comment if you want to.

Buying

What is the difference between graded and raw items?

A graded item has been assessed and sealed by a third-party company. A raw item has not, so you are relying on the seller and the photos.

Authenticity & grading