How do I escalate a complaint?

Start with the order ticket or support email. A formal grievance uses the same channel, with your case reference.

Contact support

How do I post in the community?

Choose a post type, add a category, title, description, and at least one photo. Video is not supported in posts.

Community

I cannot sign in. What do I do?

Reset your password from the login page, or use a one-time code. Do not create a second account, because it cannot inherit your history.

My account

My order has not moved or the delivery is late

Check which status the order is at. Nothing shipped after two working days, or tracking frozen for several days, is worth a ticket.

Payments, shipping & refunds

Why have I not received my payout?

A delivered order is not automatically payable. The usual holds are an open return window, an active refund or dispute, or the payout waitin...

Payments, shipping & refunds

What payment methods can I use?

Pay by UPI, card, or net banking through Razorpay. If money is debited but the order does not confirm, wait 15 minutes before doing anything...

Payments, shipping & refunds

Why was my KYC rejected?

Nearly always an unreadable document photo, a name that does not match, or a wrong digit in your bank details. Fix and resubmit on the same...

My account