What you are seeing
You submitted your KYC details and the result came back rejected.
Why it happens
A rejection is nearly always about the submission, not about you. The three reasons below cover almost all of them.
The three reasons
- The document photo cannot be read — blurred, cropped corners, flash glare across the numbers, or a finger over part of the card. This is the most common by a wide margin
- The names do not match — the name you enter has to match your ID and PAN. Extra spaces are fine. A different spelling, a missing surname, or a maiden name is not
- A number is wrong — one wrong digit in the ID number or PAN fails the check
How to fix it
Read the rejection email. It names which of these it was.
Reshoot the document if that was the problem. Daylight, flat on a table, all four corners in frame, no flash.
If the names differ, use the name exactly as printed on your ID and PAN card.
Resubmit through the same KYC form.
Do not open a second account to try again. It will not be reviewed any faster, and duplicate accounts cause problems of their own.
How long it should take
Review takes 1 to 3 working days, and a resubmission takes the same again. You can keep building draft listings throughout.
If it is still not resolved
If you have been rejected twice and cannot see why, email support@ebuy.store from your registered address. Do not attach your documents to that email. Support will tell you what is wrong and you resubmit through the form.