26 results for "Refunds"
When should I mark an order Received?
Mark Received only after the item is in your hands and checked. If a self-ship return is approved, add carrier and tracking from the order p...
Payments, shipping & refundsHow do I delete my account?
Buyers delete from their profile by typing DELETE. Seller closure is blocked while listings, orders, or payouts are still open.
My accountHow support tickets work
Order tickets stay attached to the order, can be replied to by buyer, seller, support, or admin, and move through open, hold, resolved, and...
Contact supportI think the item I received is fake
Raise a support ticket from the order before marking it Received, and ask the community for a second opinion with clear photos.
Safety & scamsMy account is restricted or suspended. How do I appeal?
The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.
My accountHow do I escalate a complaint?
Start with the order ticket or support email. A formal grievance uses the same channel, with your case reference.
Contact supportWhat fees does eBuy charge?
Buyers pay the item price plus shipping, with nothing added. Sellers pay a 5% platform fee on the item price and a 2% gateway fee plus GST,...
Payments, shipping & refundsHow do I keep my account secure?
Never share an OTP, sign in only on eBuy pages, and sign out of shared devices. Most account theft starts with a code given away.
Safety & scamsWhen do I get paid?
After the buyer confirms receipt, the return window closes, and the payout waiting period passes. Your KYC must be approved before any payou...
Payments, shipping & refundsWhy is my seller access limited?
Limits come from verification, policy, or risk review, and they are not all the same thing. The email you received names the reason.
SellingMy order has not arrived. What do I do?
Check courier tracking from the order page first. If the parcel is genuinely overdue, raise a support ticket from that same page.
Payments, shipping & refunds