When do I get paid?

After the buyer confirms receipt, the return window closes, and the payout waiting period passes. Your KYC must be approved before any payou...

Payments, shipping & refunds

Why is my listing still under review or rejected?

Every listing is checked before it goes live, usually within a working day. Rejections are almost always photos, category, or grading.

Selling

How do I start selling on eBuy?

Build a draft listing straight away, complete KYC verification, then submit the draft for review once you are approved.

Selling

What is eBuy?

eBuy is an Indian marketplace for coins, banknotes, stamps, trading cards, and other collectibles, where sellers are verified and listings a...

Buying

How does eBuy protect my payment?

eBuy holds your money until you confirm the item arrived. The seller is paid only after you mark the order Received.

Payments, shipping & refunds

How do I delete my account?

Buyers delete from their profile by typing DELETE. Seller closure is blocked while listings, orders, or payouts are still open.

My account

How support tickets work

Order tickets stay attached to the order, can be replied to by buyer, seller, support, or admin, and move through open, hold, resolved, and...

Contact support

What fees does eBuy charge?

Buyers pay the item price plus shipping, with nothing added. Sellers pay a 5% platform fee on the item price and a 2% gateway fee plus GST,...

Payments, shipping & refunds

What is KYC and why does eBuy need it?

KYC is identity verification for sellers. It is needed because eBuy sends real money to sellers, and buyers need to know who they are dealin...

My account

What is the difference between graded and raw items?

A graded item has been assessed and sealed by a third-party company. A raw item has not, so you are relying on the seller and the photos.

Authenticity & grading

How does the cart and checkout work?

Your cart is grouped by seller at checkout. Each seller posts their own parcel, so each seller adds a separate shipping charge.

Buying

Why am I being charged for shipping?

One charge per seller covers posting the parcel and insuring it. Buying several items from one seller costs far less than buying from severa...

Payments, shipping & refunds

Can I cancel an order?

Not by yourself. Ask the seller through the order thread, or raise a support ticket. Cancelling is done by the seller or by support.

Payments, shipping & refunds

How do I change my notification settings?

Two master switches for email and on-site alerts, plus per-topic controls. Sellers get payout and KYC alerts on top.

My account

What do the order statuses mean?

Paid, Processing, Shipped, Delivered, Received. Your money moves to the seller only at the last one, and only you can set it.

Payments, shipping & refunds