Why have I not received my payout?

A delivered order is not automatically payable. The usual holds are an open return window, an active refund or dispute, or the payout waitin...

Payments, shipping & refunds

How do I leave a review for a seller?

Reviews are tied to completed orders. Open the finished order, give a rating out of 5, and add a comment if you want to.

Buying

How do I post in the community?

Choose a post type, add a category, title, description, and at least one photo. Video is not supported in posts.

Community

How do I manage my seller account?

Update your profile and bank details from the Seller section. New bank details take effect only after they pass verification.

Selling

How do I check a certificate number?

Look the number up on the grading company's own website and check the details match the listing photos.

Authenticity & grading

What payment methods can I use?

Pay by UPI, card, or net banking through Razorpay. If money is debited but the order does not confirm, wait 15 minutes before doing anything...

Payments, shipping & refunds

What do the order statuses mean?

Paid, Processing, Shipped, Delivered, Received. Your money moves to the seller only at the last one, and only you can set it.

Payments, shipping & refunds

When do I get paid?

After the buyer confirms receipt, the return window closes, and the payout waiting period passes. Your KYC must be approved before any payou...

Payments, shipping & refunds

Why should I keep everything on eBuy?

Every protection you have depends on there being an eBuy record. Money sent outside eBuy cannot be traced, reviewed, or refunded by eBuy.

Safety & scams