Why should I keep everything on eBuy?

Every protection you have depends on there being an eBuy record. Money sent outside eBuy cannot be traced, reviewed, or refunded by eBuy.

Safety & scams

Why was my KYC rejected?

Nearly always an unreadable document photo, a name that does not match, or a wrong digit in your bank details. Fix and resubmit on the same...

My account

How does community moderation work?

Posts move through review states before appearing. Reports are reviewed by moderators, and some replies are marked as expert replies.

Community

What fees does eBuy charge?

Buyers pay the item price plus shipping, with nothing added. Sellers pay a 5% platform fee on the item price and a 2% gateway fee plus GST,...

Payments, shipping & refunds

What can I not sell on eBuy?

Counterfeit, stolen, or illegal items, anything you do not own, undisclosed replicas, and listings using photos that are not yours.

Selling

What does my seller verification status mean?

Not started, submitted, rejected, restricted, or approved. Drafts work throughout; publishing and payouts wait for approval.

Selling

How do I create a listing?

Pick the most specific category, photograph front and back in daylight, add a video if it helps, grade honestly, and submit for review.

Selling

What do the order statuses mean?

Paid, Processing, Shipped, Delivered, Received. Your money moves to the seller only at the last one, and only you can set it.

Payments, shipping & refunds