How do I start selling on eBuy?

Build a draft listing straight away, complete KYC verification, then submit the draft for review once you are approved.

Selling

What does my seller verification status mean?

Not started, submitted, rejected, restricted, or approved. Drafts work throughout; publishing and payouts wait for approval.

Selling

How do I get a refund or return an item?

Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window.

Payments, shipping & refunds

How do I spot a scam?

Almost every scam starts the same way: someone wants to move the deal, the payment, or the conversation off eBuy.

Safety & scams

How do I escalate a complaint?

Start with the order ticket or support email. A formal grievance uses the same channel, with your case reference.

Contact support

I got an order. What do I do now?

Post within two working days, then mark the order shipped with a real courier name and tracking number.

Selling

How does eBuy protect my payment?

eBuy holds your money until you confirm the item arrived. The seller is paid only after you mark the order Received.

Payments, shipping & refunds

How do I post in the community?

Choose a post type, add a category, title, description, and at least one photo. Video is not supported in posts.

Community

How do I keep my account secure?

Never share an OTP, sign in only on eBuy pages, and sign out of shared devices. Most account theft starts with a code given away.

Safety & scams

What do the order statuses mean?

Paid, Processing, Shipped, Delivered, Received. Your money moves to the seller only at the last one, and only you can set it.

Payments, shipping & refunds

What makes a listing sell faster?

Complete photos, the right category, honest grading, and a title with the facts buyers actually search for.

Selling

How do I follow a seller?

Open the seller profile and use Follow. You are then told when their new listings pass review and go live.

Buying

When should I mark an order Received?

Mark Received only after the item is in your hands and checked. If a self-ship return is approved, add carrier and tracking from the order p...

Payments, shipping & refunds

Seller order cancellation, refunds, and return reviews

Cancel from Seller Orders with a reason, refund only after cancellation, and review return items with evidence when the buyer sends somethin...

Selling

How do I delete my account?

Buyers delete from their profile by typing DELETE. Seller closure is blocked while listings, orders, or payouts are still open.

My account