19 results for "Payments"
What payment methods can I use?
Pay by UPI, card, or net banking through Razorpay. If money is debited but the order does not confirm, wait 15 minutes before doing anything...
Payments, shipping & refundsMy payment failed or the money was debited with no order
A failed payment charges you nothing. If your bank shows a debit but the order says unpaid, wait 15 minutes before doing anything else.
Payments, shipping & refundsHow do I contact eBuy support?
For anything about an order, raise a ticket from that order page. For everything else, email support@ebuy.store.
Contact supportHow does eBuy protect my payment?
eBuy holds your money until you confirm the item arrived. The seller is paid only after you mark the order Received.
Payments, shipping & refundsHow do I spot a scam?
Almost every scam starts the same way: someone wants to move the deal, the payment, or the conversation off eBuy.
Safety & scamsWhat is eBuy?
eBuy is an Indian marketplace for coins, banknotes, stamps, trading cards, and other collectibles, where sellers are verified and listings a...
BuyingHow do I get a refund or return an item?
Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window.
Payments, shipping & refundsWhere is my refund?
Approved refunds take 5 to 7 working days to reach the original payment method. Check the refund was approved, not just requested.
Payments, shipping & refundsHow does the cart and checkout work?
Your cart is grouped by seller at checkout. Each seller posts their own parcel, so each seller adds a separate shipping charge.
BuyingWhen should I mark an order Received?
Mark Received only after the item is in your hands and checked. If a self-ship return is approved, add carrier and tracking from the order p...
Payments, shipping & refundsHow support tickets work
Order tickets stay attached to the order, can be replied to by buyer, seller, support, or admin, and move through open, hold, resolved, and...
Contact supportMy order has not moved or the delivery is late
Check which status the order is at. Nothing shipped after two working days, or tracking frozen for several days, is worth a ticket.
Payments, shipping & refundsWhy have I not received my payout?
A delivered order is not automatically payable. The usual holds are an open return window, an active refund or dispute, or the payout waitin...
Payments, shipping & refundsWhat fees does eBuy charge?
Buyers pay the item price plus shipping, with nothing added. Sellers pay a 5% platform fee on the item price and a 2% gateway fee plus GST,...
Payments, shipping & refundsWhat is KYC and why does eBuy need it?
KYC is identity verification for sellers. It is needed because eBuy sends real money to sellers, and buyers need to know who they are dealin...
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