Help Center
How can we help?
Browse by topic
- Buying Finding items, placing an order, saving things for later, and following sellers.
- Selling Getting verified, listing an item, packing it properly, and managing your seller account.
- My account Creating an account, signing in, KYC verification, notifications, and closing your account.
- Payments, shipping & refunds How you pay, what shipping costs, when money moves, and what to do when an order goes wrong.
- Safety & scams Spotting scams, protecting your account, and why every deal belongs on eBuy.
- Authenticity & grading What expert review checks, how graded and raw items differ, and how to research a certificate.
- Community Signing in to the community, posting, and how moderation works.
Common questions
What is eBuy?
eBuy is an Indian marketplace for coins, banknotes, stamps, trading cards, and other collectibles, where sellers are verified and listings are checked before they go live. Read the full answer
How do I get a refund or return an item?
Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window. Read the full answer
How do I create a listing?
Pick the most specific category, photograph front and back in daylight, add a video if it helps, grade honestly, and submit for review. Read the full answer
How do I contact eBuy support?
For anything about an order, raise a ticket from that order page. For everything else, email support@ebuy.store. Read the full answer
How does eBuy protect my payment?
eBuy holds your money until you confirm the item arrived. The seller is paid only after you confirm receipt of the order. Read the full answer
How do I spot a scam?
Almost every scam starts the same way: someone wants to move the deal, the payment, or the conversation off eBuy. Read the full answer
Still need help?
- A problem with an order Open the order and choose Get help from eBuy. It is the fastest way.
- Anything else We reply by email, so there is a record. support@ebuy.store