What can I not sell on eBuy?

Counterfeit, stolen, or illegal items, anything you do not own, undisclosed replicas, and listings using photos that are not yours.

Selling

My account is restricted or suspended. How do I appeal?

The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.

My account

Why is my seller access limited?

Limits come from verification, policy, or risk review, and they are not all the same thing. The email you received names the reason.

Selling

What is the difference between graded and raw items?

A graded item has been assessed and sealed by a third-party company. A raw item has not, so you are relying on the seller and the photos.

Authenticity & grading

I received the wrong or a damaged item

Do not mark the order Received. Photograph everything, then raise a support ticket from the order page while the return window is open.

Payments, shipping & refunds

I think the item I received is fake

Raise a support ticket from the order before marking it Received, and ask the community for a second opinion with clear photos.

Safety & scams

How do I get a refund or return an item?

Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window.

Payments, shipping & refunds

Wishlist or watchlist: what is the difference?

Both lists work the same way. The only real difference is that price-drop emails are sent for wishlist items and not for watchlist items.

Buying

Why am I being charged for shipping?

One charge per seller covers posting the parcel and insuring it. Buying several items from one seller costs far less than buying from severa...

Payments, shipping & refunds

Seller order cancellation, refunds, and return reviews

Cancel from Seller Orders with a reason, refund only after cancellation, and review return items with evidence when the buyer sends somethin...

Selling

My order has not arrived. What do I do?

Check courier tracking from the order page first. If the parcel is genuinely overdue, raise a support ticket from that same page.

Payments, shipping & refunds

How do I buy something on eBuy?

Find the item, pay through eBuy, track the parcel from your order page, and confirm receipt only after you have checked what arrived.

Buying

How does eBuy protect my payment?

eBuy holds your money until you confirm the item arrived. The seller is paid only after you mark the order Received.

Payments, shipping & refunds

What fees does eBuy charge?

Buyers pay the item price plus shipping, with nothing added. Sellers pay a 5% platform fee on the item price and a 2% gateway fee plus GST,...

Payments, shipping & refunds

What is eBuy?

eBuy is an Indian marketplace for coins, banknotes, stamps, trading cards, and other collectibles, where sellers are verified and listings a...

Buying