What can I not sell on eBuy?

Counterfeit, stolen, or illegal items, anything you do not own, undisclosed replicas, and listings using photos that are not yours.

Selling

How does community moderation work?

Posts move through review states before appearing. Reports are reviewed by moderators, and some replies are marked as expert replies.

Community

I got an order. What do I do now?

Post within two working days, then mark the order shipped with a real courier name and tracking number.

Selling

How should I pack a collectible?

The item must not move, bend, or get wet. Rigid packing for coins, notes, and slabs, never a soft envelope on its own.

Selling

When do I get paid?

After the buyer confirms receipt, the return window closes, and the payout waiting period passes. Your KYC must be approved before any payou...

Payments, shipping & refunds

How do I start selling on eBuy?

Build a draft listing straight away, complete KYC verification, then submit the draft for review once you are approved.

Selling

How does eBuy protect my payment?

eBuy holds your money until you confirm the item arrived. The seller is paid only after you mark the order Received.

Payments, shipping & refunds

How do I create an account?

Register with an email address and password, a one-time code, or Google. Verify your email to unlock buying and reviews.

My account

How support tickets work

Order tickets stay attached to the order, can be replied to by buyer, seller, support, or admin, and move through open, hold, resolved, and...

Contact support

What is KYC and why does eBuy need it?

KYC is identity verification for sellers. It is needed because eBuy sends real money to sellers, and buyers need to know who they are dealin...

My account

How do I create a listing?

Pick the most specific category, photograph front and back in daylight, add a video if it helps, grade honestly, and submit for review.

Selling

Why am I being charged for shipping?

One charge per seller covers posting the parcel and insuring it. Buying several items from one seller costs far less than buying from severa...

Payments, shipping & refunds

How do I verify my email address?

Use the code during registration, or resend the verification email after login. Some buying, review, and account actions stay blocked until...

My account

How does the cart and checkout work?

Your cart is grouped by seller at checkout. Each seller posts their own parcel, so each seller adds a separate shipping charge.

Buying

Can I cancel an order?

Not by yourself. Ask the seller through the order thread, or raise a support ticket. Cancelling is done by the seller or by support.

Payments, shipping & refunds