My account is restricted or suspended. How do I appeal?

The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.

My account

My payment failed or the money was debited with no order

A failed payment charges you nothing. If your bank shows a debit but the order says unpaid, wait 15 minutes before doing anything else.

Payments, shipping & refunds

How should I pack a collectible?

The item must not move, bend, or get wet. Rigid packing for coins, notes, and slabs, never a soft envelope on its own.

Selling

How do I message a seller?

Messages are attached to an order, so you can message a seller once you have bought from them. Before that, ask in the community.

Buying

How do I manage my seller account?

Update your profile and bank details from the Seller section. New bank details take effect only after they pass verification.

Selling

How do I follow a seller?

Open the seller profile and use Follow. You are then told when their new listings pass review and go live.

Buying

Why is my listing still under review or rejected?

Every listing is checked before it goes live, usually within a working day. Rejections are almost always photos, category, or grading.

Selling

How do I leave a review for a seller?

Reviews are tied to completed orders. Open the finished order, give a rating out of 5, and add a comment if you want to.

Buying

How do I escalate a complaint?

Start with the order ticket or support email. A formal grievance uses the same channel, with your case reference.

Contact support