How do I escalate a complaint?

Start with the order ticket or support email. A formal grievance uses the same channel, with your case reference.

Contact support

My account is restricted or suspended. How do I appeal?

The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.

My account

How do I create a listing?

Pick the most specific category, photograph front and back in daylight, add a video if it helps, grade honestly, and submit for review.

Selling

I received the wrong or a damaged item

Do not mark the order Received. Photograph everything, then raise a support ticket from the order page while the return window is open.

Payments, shipping & refunds

I think the item I received is fake

Raise a support ticket from the order before marking it Received, and ask the community for a second opinion with clear photos.

Safety & scams

How do I delete my account?

Buyers delete from their profile by typing DELETE. Seller closure is blocked while listings, orders, or payouts are still open.

My account

How do I manage my seller account?

Update your profile and bank details from the Seller section. New bank details take effect only after they pass verification.

Selling

Why is my seller access limited?

Limits come from verification, policy, or risk review, and they are not all the same thing. The email you received names the reason.

Selling