19 results for "Returns"
How do I get a refund or return an item?
Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window.
Payments, shipping & refundsWhy should I keep everything on eBuy?
Every protection you have depends on there being an eBuy record. Money sent outside eBuy cannot be traced, reviewed, or refunded by eBuy.
Safety & scamsSeller order cancellation, refunds, and return reviews
Cancel from Seller Orders with a reason, refund only after cancellation, and review return items with evidence when the buyer sends somethin...
SellingWhen should I mark an order Received?
Mark Received only after the item is in your hands and checked. If a self-ship return is approved, add carrier and tracking from the order p...
Payments, shipping & refundsI received the wrong or a damaged item
Do not mark the order Received. Photograph everything, then raise a support ticket from the order page while the return window is open.
Payments, shipping & refundsWhy have I not received my payout?
A delivered order is not automatically payable. The usual holds are an open return window, an active refund or dispute, or the payout waitin...
Payments, shipping & refundsWhen do I get paid?
After the buyer confirms receipt, the return window closes, and the payout waiting period passes. Your KYC must be approved before any payou...
Payments, shipping & refundsCan I cancel an order?
Not by yourself. Ask the seller through the order thread, or raise a support ticket. Cancelling is done by the seller or by support.
Payments, shipping & refundsHow do I verify my email address?
Use the code during registration, or resend the verification email after login. Some buying, review, and account actions stay blocked until...
My accountHow do I change my notification settings?
Two master switches for email and on-site alerts, plus per-topic controls. Sellers get payout and KYC alerts on top.
My accountHow do I delete my account?
Buyers delete from their profile by typing DELETE. Seller closure is blocked while listings, orders, or payouts are still open.
My accountHow support tickets work
Order tickets stay attached to the order, can be replied to by buyer, seller, support, or admin, and move through open, hold, resolved, and...
Contact supportI think the item I received is fake
Raise a support ticket from the order before marking it Received, and ask the community for a second opinion with clear photos.
Safety & scamsMy account is restricted or suspended. How do I appeal?
The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.
My accountHow do I escalate a complaint?
Start with the order ticket or support email. A formal grievance uses the same channel, with your case reference.
Contact support