How do I buy something on eBuy?

Find the item, pay through eBuy, track the parcel from your order page, and confirm receipt only after you have checked what arrived.

Buying

How do I delete my account?

Buyers delete from their profile by typing DELETE. Seller closure is blocked while listings, orders, or payouts are still open.

My account

How support tickets work

Order tickets stay attached to the order, can be replied to by buyer, seller, support, or admin, and move through open, hold, resolved, and...

Contact support

When do I get paid?

After the buyer confirms receipt, the return window closes, and the payout waiting period passes. Your KYC must be approved before any payou...

Payments, shipping & refunds

What does eBuy do with my KYC documents?

Documents are visible only to the compliance and support teams. Buyers never see them, and they are never shared for marketing.

My account

How do I keep my account secure?

Never share an OTP, sign in only on eBuy pages, and sign out of shared devices. Most account theft starts with a code given away.

Safety & scams

What is KYC and why does eBuy need it?

KYC is identity verification for sellers. It is needed because eBuy sends real money to sellers, and buyers need to know who they are dealin...

My account

What makes a listing sell faster?

Complete photos, the right category, honest grading, and a title with the facts buyers actually search for.

Selling

What is expert review?

A reviewer checks every listing before it goes live: photos, category, and description. It checks listing quality, not authenticity.

Authenticity & grading

How do I create a listing?

Pick the most specific category, photograph front and back in daylight, add a video if it helps, grade honestly, and submit for review.

Selling

I got an order. What do I do now?

Post within two working days, then mark the order shipped with a real courier name and tracking number.

Selling

Why is my seller access limited?

Limits come from verification, policy, or risk review, and they are not all the same thing. The email you received names the reason.

Selling

How do I spot a scam?

Almost every scam starts the same way: someone wants to move the deal, the payment, or the conversation off eBuy.

Safety & scams

How does the cart and checkout work?

Your cart is grouped by seller at checkout. Each seller posts their own parcel, so each seller adds a separate shipping charge.

Buying

Can I cancel an order?

Not by yourself. Ask the seller through the order thread, or raise a support ticket. Cancelling is done by the seller or by support.

Payments, shipping & refunds