How do I create a listing?

Pick the most specific category, photograph front and back in daylight, add a video if it helps, grade honestly, and submit for review.

Selling

How do I spot a scam?

Almost every scam starts the same way: someone wants to move the deal, the payment, or the conversation off eBuy.

Safety & scams

How do I complete KYC verification?

Submit PAN and Aadhaar with clear photos, matching names, and your bank details. Review usually takes 1 to 3 working days.

My account

Why should I keep everything on eBuy?

Every protection you have depends on there being an eBuy record. Money sent outside eBuy cannot be traced, reviewed, or refunded by eBuy.

Safety & scams

How do I contact eBuy support?

For anything about an order, raise a ticket from that order page. For everything else, email support@ebuy.store.

Contact support

How do I get a refund or return an item?

Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window.

Payments, shipping & refunds

Listing drafts, autosave, images, and video uploads

Drafts can be saved before KYC approval, autosave stops once a listing is locked, and listing video must be removed before a new one is uplo...

Selling

I think the item I received is fake

Raise a support ticket from the order before marking it Received, and ask the community for a second opinion with clear photos.

Safety & scams

My account is restricted or suspended. How do I appeal?

The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.

My account

How does community moderation work?

Posts move through review states before appearing. Reports are reviewed by moderators, and some replies are marked as expert replies.

Community

What does eBuy do with my KYC documents?

Documents are visible only to the compliance and support teams. Buyers never see them, and they are never shared for marketing.

My account

What can I not sell on eBuy?

Counterfeit, stolen, or illegal items, anything you do not own, undisclosed replicas, and listings using photos that are not yours.

Selling

When should I mark an order Received?

Mark Received only after the item is in your hands and checked. If a self-ship return is approved, add carrier and tracking from the order p...

Payments, shipping & refunds

I cannot sign in. What do I do?

Reset your password from the login page, or use a one-time code. Do not create a second account, because it cannot inherit your history.

My account

My order has not moved or the delivery is late

Check which status the order is at. Nothing shipped after two working days, or tracking frozen for several days, is worth a ticket.

Payments, shipping & refunds