How do I contact eBuy support?

For anything about an order, raise a ticket from that order page. For everything else, email support@ebuy.store.

Contact support

How do I buy something on eBuy?

Find the item, pay through eBuy, track the parcel from your order page, and confirm receipt only after you have checked what arrived.

Buying

How do I create an account?

Register with an email address and password, a one-time code, or Google. Verify your email to unlock buying and reviews.

My account

How do I create a listing?

Pick the most specific category, photograph front and back in daylight, add a video if it helps, grade honestly, and submit for review.

Selling

How do I spot a scam?

Almost every scam starts the same way: someone wants to move the deal, the payment, or the conversation off eBuy.

Safety & scams

Listing drafts, autosave, images, and video uploads

Drafts can be saved before KYC approval, autosave stops once a listing is locked, and listing video must be removed before a new one is uplo...

Selling

My account is restricted or suspended. How do I appeal?

The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.

My account

When should I mark an order Received?

Mark Received only after the item is in your hands and checked. If a self-ship return is approved, add carrier and tracking from the order p...

Payments, shipping & refunds

I cannot sign in. What do I do?

Reset your password from the login page, or use a one-time code. Do not create a second account, because it cannot inherit your history.

My account

My order has not moved or the delivery is late

Check which status the order is at. Nothing shipped after two working days, or tracking frozen for several days, is worth a ticket.

Payments, shipping & refunds

I received the wrong or a damaged item

Do not mark the order Received. Photograph everything, then raise a support ticket from the order page while the return window is open.

Payments, shipping & refunds

I think the item I received is fake

Raise a support ticket from the order before marking it Received, and ask the community for a second opinion with clear photos.

Safety & scams

Why have I not received my payout?

A delivered order is not automatically payable. The usual holds are an open return window, an active refund or dispute, or the payout waitin...

Payments, shipping & refunds

How do I post in the community?

Choose a post type, add a category, title, description, and at least one photo. Video is not supported in posts.

Community

What does eBuy do with my KYC documents?

Documents are visible only to the compliance and support teams. Buyers never see them, and they are never shared for marketing.

My account