How does eBuy protect my payment?

eBuy holds your money until you confirm the item arrived. The seller is paid only after you mark the order Received.

Payments, shipping & refunds

What payment methods can I use?

Pay by UPI, card, or net banking through Razorpay. If money is debited but the order does not confirm, wait 15 minutes before doing anything...

Payments, shipping & refunds

Why am I being charged for shipping?

One charge per seller covers posting the parcel and insuring it. Buying several items from one seller costs far less than buying from severa...

Payments, shipping & refunds

What fees does eBuy charge?

Buyers pay the item price plus shipping, with nothing added. Sellers pay a 5% platform fee on the item price and a 2% gateway fee plus GST,...

Payments, shipping & refunds

What do the order statuses mean?

Paid, Processing, Shipped, Delivered, Received. Your money moves to the seller only at the last one, and only you can set it.

Payments, shipping & refunds

My order has not arrived. What do I do?

Check courier tracking from the order page first. If the parcel is genuinely overdue, raise a support ticket from that same page.

Payments, shipping & refunds

Seller order cancellation, refunds, and return reviews

Cancel from Seller Orders with a reason, refund only after cancellation, and review return items with evidence when the buyer sends somethin...

Selling

I think the item I received is fake

Raise a support ticket from the order before marking it Received, and ask the community for a second opinion with clear photos.

Safety & scams

Why should I keep everything on eBuy?

Every protection you have depends on there being an eBuy record. Money sent outside eBuy cannot be traced, reviewed, or refunded by eBuy.

Safety & scams

Why have I not received my payout?

A delivered order is not automatically payable. The usual holds are an open return window, an active refund or dispute, or the payout waitin...

Payments, shipping & refunds

How do I get a refund or return an item?

Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window.

Payments, shipping & refunds

When should I mark an order Received?

Mark Received only after the item is in your hands and checked. If a self-ship return is approved, add carrier and tracking from the order p...

Payments, shipping & refunds

Where is my refund?

Approved refunds take 5 to 7 working days to reach the original payment method. Check the refund was approved, not just requested.

Payments, shipping & refunds

What can I not sell on eBuy?

Counterfeit, stolen, or illegal items, anything you do not own, undisclosed replicas, and listings using photos that are not yours.

Selling

How do I change my notification settings?

Two master switches for email and on-site alerts, plus per-topic controls. Sellers get payout and KYC alerts on top.

My account