29 results for "Dispute"
How do I get a refund or return an item?
Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window.
Payments, shipping & refundsWhy have I not received my payout?
A delivered order is not automatically payable. The usual holds are an open return window, an active refund or dispute, or the payout waitin...
Payments, shipping & refundsHow does community moderation work?
Posts move through review states before appearing. Reports are reviewed by moderators, and some replies are marked as expert replies.
CommunityMy account is restricted or suspended. How do I appeal?
The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.
My accountWhat does eBuy do with my KYC documents?
Documents are visible only to the compliance and support teams. Buyers never see them, and they are never shared for marketing.
My accountWhen do I get paid?
After the buyer confirms receipt, the return window closes, and the payout waiting period passes. Your KYC must be approved before any payou...
Payments, shipping & refundsWhy is my seller access limited?
Limits come from verification, policy, or risk review, and they are not all the same thing. The email you received names the reason.
SellingSeller order cancellation, refunds, and return reviews
Cancel from Seller Orders with a reason, refund only after cancellation, and review return items with evidence when the buyer sends somethin...
SellingHow does eBuy protect my payment?
eBuy holds your money until you confirm the item arrived. The seller is paid only after you mark the order Received.
Payments, shipping & refundsHow do I contact eBuy support?
For anything about an order, raise a ticket from that order page. For everything else, email support@ebuy.store.
Contact supportWhat is eBuy?
eBuy is an Indian marketplace for coins, banknotes, stamps, trading cards, and other collectibles, where sellers are verified and listings a...
BuyingI got an order. What do I do now?
Post within two working days, then mark the order shipped with a real courier name and tracking number.
SellingWhat is expert review?
A reviewer checks every listing before it goes live: photos, category, and description. It checks listing quality, not authenticity.
Authenticity & gradingHow do I spot a scam?
Almost every scam starts the same way: someone wants to move the deal, the payment, or the conversation off eBuy.
Safety & scamsHow do I escalate a complaint?
Start with the order ticket or support email. A formal grievance uses the same channel, with your case reference.
Contact support