35 results for "Authentication"
Why is my seller access limited?
Limits come from verification, policy, or risk review, and they are not all the same thing. The email you received names the reason.
SellingWhy should I keep everything on eBuy?
Every protection you have depends on there being an eBuy record. Money sent outside eBuy cannot be traced, reviewed, or refunded by eBuy.
Safety & scamsHow do I get a refund or return an item?
Start from the order page. Which options you see depends on whether the order is paid, delivered, and still inside the return window.
Payments, shipping & refundsWhat fees does eBuy charge?
Buyers pay the item price plus shipping, with nothing added. Sellers pay a 5% platform fee on the item price and a 2% gateway fee plus GST,...
Payments, shipping & refundsHow do I delete my account?
Buyers delete from their profile by typing DELETE. Seller closure is blocked while listings, orders, or payouts are still open.
My accountHow do I buy something on eBuy?
Find the item, pay through eBuy, track the parcel from your order page, and confirm receipt only after you have checked what arrived.
BuyingHow does eBuy protect my payment?
eBuy holds your money until you confirm the item arrived. The seller is paid only after you mark the order Received.
Payments, shipping & refundsListing drafts, autosave, images, and video uploads
Drafts can be saved before KYC approval, autosave stops once a listing is locked, and listing video must be removed before a new one is uplo...
SellingI got an order. What do I do now?
Post within two working days, then mark the order shipped with a real courier name and tracking number.
SellingHow should I pack a collectible?
The item must not move, bend, or get wet. Rigid packing for coins, notes, and slabs, never a soft envelope on its own.
SellingHow do I message a seller?
Messages are attached to an order, so you can message a seller once you have bought from them. Before that, ask in the community.
BuyingHow support tickets work
Order tickets stay attached to the order, can be replied to by buyer, seller, support, or admin, and move through open, hold, resolved, and...
Contact supportThe seller is not replying
Give it two working days. If an order is affected and you still hear nothing, raise a support ticket from that order.
BuyingWhy was my KYC rejected?
Nearly always an unreadable document photo, a name that does not match, or a wrong digit in your bank details. Fix and resubmit on the same...
My accountMy account is restricted or suspended. How do I appeal?
The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.
My account