How do I spot a scam?

Almost every scam starts the same way: someone wants to move the deal, the payment, or the conversation off eBuy.

Safety & scams

How does eBuy protect my payment?

eBuy holds your money until you confirm the item arrived. The seller is paid only after you mark the order Received.

Payments, shipping & refunds

How does the cart and checkout work?

Your cart is grouped by seller at checkout. Each seller posts their own parcel, so each seller adds a separate shipping charge.

Buying

How do I message a seller?

Messages are attached to an order, so you can message a seller once you have bought from them. Before that, ask in the community.

Buying

When should I mark an order Received?

Mark Received only after the item is in your hands and checked. If a self-ship return is approved, add carrier and tracking from the order p...

Payments, shipping & refunds

How do I change my notification settings?

Two master switches for email and on-site alerts, plus per-topic controls. Sellers get payout and KYC alerts on top.

My account

How support tickets work

Order tickets stay attached to the order, can be replied to by buyer, seller, support, or admin, and move through open, hold, resolved, and...

Contact support

I received the wrong or a damaged item

Do not mark the order Received. Photograph everything, then raise a support ticket from the order page while the return window is open.

Payments, shipping & refunds

I think the item I received is fake

Raise a support ticket from the order before marking it Received, and ask the community for a second opinion with clear photos.

Safety & scams

Why was my KYC rejected?

Nearly always an unreadable document photo, a name that does not match, or a wrong digit in your bank details. Fix and resubmit on the same...

My account

My account is restricted or suspended. How do I appeal?

The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.

My account

How do I leave a review for a seller?

Reviews are tied to completed orders. Open the finished order, give a rating out of 5, and add a comment if you want to.

Buying

What fees does eBuy charge?

Buyers pay the item price plus shipping, with nothing added. Sellers pay a 5% platform fee on the item price and a 2% gateway fee plus GST,...

Payments, shipping & refunds

How do I manage my seller account?

Update your profile and bank details from the Seller section. New bank details take effect only after they pass verification.

Selling

How do I complete KYC verification?

Submit PAN and Aadhaar with clear photos, matching names, and your bank details. Review usually takes 1 to 3 working days.

My account