38 results for "Support"
How do I delete my account?
Buyers delete from their profile by typing DELETE. Seller closure is blocked while listings, orders, or payouts are still open.
My accountHow do I message a seller?
Messages are attached to an order, so you can message a seller once you have bought from them. Before that, ask in the community.
BuyingWhen should I mark an order Received?
Mark Received only after the item is in your hands and checked. If a self-ship return is approved, add carrier and tracking from the order p...
Payments, shipping & refundsListing drafts, autosave, images, and video uploads
Drafts can be saved before KYC approval, autosave stops once a listing is locked, and listing video must be removed before a new one is uplo...
SellingSeller order cancellation, refunds, and return reviews
Cancel from Seller Orders with a reason, refund only after cancellation, and review return items with evidence when the buyer sends somethin...
SellingHow do I verify my email address?
Use the code during registration, or resend the verification email after login. Some buying, review, and account actions stay blocked until...
My accountI cannot sign in. What do I do?
Reset your password from the login page, or use a one-time code. Do not create a second account, because it cannot inherit your history.
My accountMy payment failed or the money was debited with no order
A failed payment charges you nothing. If your bank shows a debit but the order says unpaid, wait 15 minutes before doing anything else.
Payments, shipping & refundsWhere is my refund?
Approved refunds take 5 to 7 working days to reach the original payment method. Check the refund was approved, not just requested.
Payments, shipping & refundsWhy is my listing still under review or rejected?
Every listing is checked before it goes live, usually within a working day. Rejections are almost always photos, category, or grading.
SellingWhy have I not received my payout?
A delivered order is not automatically payable. The usual holds are an open return window, an active refund or dispute, or the payout waitin...
Payments, shipping & refundsMy account is restricted or suspended. How do I appeal?
The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.
My accountHow do I keep my account secure?
Never share an OTP, sign in only on eBuy pages, and sign out of shared devices. Most account theft starts with a code given away.
Safety & scamsWhat payment methods can I use?
Pay by UPI, card, or net banking through Razorpay. If money is debited but the order does not confirm, wait 15 minutes before doing anything...
Payments, shipping & refundsWhy is my seller access limited?
Limits come from verification, policy, or risk review, and they are not all the same thing. The email you received names the reason.
Selling