18 results for "Payouts"
When do I get paid?
After the buyer confirms receipt, the return window closes, and the payout waiting period passes. Your KYC must be approved before any payou...
Payments, shipping & refundsWhat does my seller verification status mean?
Not started, submitted, rejected, restricted, or approved. Drafts work throughout; publishing and payouts wait for approval.
SellingHow do I delete my account?
Buyers delete from their profile by typing DELETE. Seller closure is blocked while listings, orders, or payouts are still open.
My accountWhy have I not received my payout?
A delivered order is not automatically payable. The usual holds are an open return window, an active refund or dispute, or the payout waitin...
Payments, shipping & refundsHow do I manage my seller account?
Update your profile and bank details from the Seller section. New bank details take effect only after they pass verification.
SellingHow should I pack a collectible?
The item must not move, bend, or get wet. Rigid packing for coins, notes, and slabs, never a soft envelope on its own.
SellingHow do I start selling on eBuy?
Build a draft listing straight away, complete KYC verification, then submit the draft for review once you are approved.
SellingWhat is expert review?
A reviewer checks every listing before it goes live: photos, category, and description. It checks listing quality, not authenticity.
Authenticity & gradingHow do I complete KYC verification?
Submit PAN and Aadhaar with clear photos, matching names, and your bank details. Review usually takes 1 to 3 working days.
My accountSeller order cancellation, refunds, and return reviews
Cancel from Seller Orders with a reason, refund only after cancellation, and review return items with evidence when the buyer sends somethin...
SellingWhy is my seller access limited?
Limits come from verification, policy, or risk review, and they are not all the same thing. The email you received names the reason.
SellingI got an order. What do I do now?
Post within two working days, then mark the order shipped with a real courier name and tracking number.
SellingHow do I change my notification settings?
Two master switches for email and on-site alerts, plus per-topic controls. Sellers get payout and KYC alerts on top.
My accountHow do I contact eBuy support?
For anything about an order, raise a ticket from that order page. For everything else, email support@ebuy.store.
Contact supportWhat fees does eBuy charge?
Buyers pay the item price plus shipping, with nothing added. Sellers pay a 5% platform fee on the item price and a 2% gateway fee plus GST,...
Payments, shipping & refunds