47 results for "Selling"
How do I start selling on eBuy?
Build a draft listing straight away, complete KYC verification, then submit the draft for review once you are approved.
SellingHow do I message a seller?
Messages are attached to an order, so you can message a seller once you have bought from them. Before that, ask in the community.
BuyingWhy is my seller access limited?
Limits come from verification, policy, or risk review, and they are not all the same thing. The email you received names the reason.
SellingWhat does my seller verification status mean?
Not started, submitted, rejected, restricted, or approved. Drafts work throughout; publishing and payouts wait for approval.
SellingWhat can I not sell on eBuy?
Counterfeit, stolen, or illegal items, anything you do not own, undisclosed replicas, and listings using photos that are not yours.
SellingWhat fees does eBuy charge?
Buyers pay the item price plus shipping, with nothing added. Sellers pay a 5% platform fee on the item price and a 2% gateway fee plus GST,...
Payments, shipping & refundsHow do I create an account?
Register with an email address and password, a one-time code, or Google. Verify your email to unlock buying and reviews.
My accountI think the item I received is fake
Raise a support ticket from the order before marking it Received, and ask the community for a second opinion with clear photos.
Safety & scamsMy account is restricted or suspended. How do I appeal?
The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.
My accountHow do I follow a seller?
Open the seller profile and use Follow. You are then told when their new listings pass review and go live.
BuyingSeller order cancellation, refunds, and return reviews
Cancel from Seller Orders with a reason, refund only after cancellation, and review return items with evidence when the buyer sends somethin...
SellingHow do I manage my seller account?
Update your profile and bank details from the Seller section. New bank details take effect only after they pass verification.
SellingThe seller is not replying
Give it two working days. If an order is affected and you still hear nothing, raise a support ticket from that order.
BuyingHow do I leave a review for a seller?
Reviews are tied to completed orders. Open the finished order, give a rating out of 5, and add a comment if you want to.
BuyingI got an order. What do I do now?
Post within two working days, then mark the order shipped with a real courier name and tracking number.
Selling