18 results for "KYC"
What is KYC and why does eBuy need it?
KYC is identity verification for sellers. It is needed because eBuy sends real money to sellers, and buyers need to know who they are dealin...
My accountHow do I complete KYC verification?
Submit PAN and Aadhaar with clear photos, matching names, and your bank details. Review usually takes 1 to 3 working days.
My accountWhat does eBuy do with my KYC documents?
Documents are visible only to the compliance and support teams. Buyers never see them, and they are never shared for marketing.
My accountWhy was my KYC rejected?
Nearly always an unreadable document photo, a name that does not match, or a wrong digit in your bank details. Fix and resubmit on the same...
My accountHow do I start selling on eBuy?
Build a draft listing straight away, complete KYC verification, then submit the draft for review once you are approved.
SellingListing drafts, autosave, images, and video uploads
Drafts can be saved before KYC approval, autosave stops once a listing is locked, and listing video must be removed before a new one is uplo...
SellingHow do I change my notification settings?
Two master switches for email and on-site alerts, plus per-topic controls. Sellers get payout and KYC alerts on top.
My accountWhen do I get paid?
After the buyer confirms receipt, the return window closes, and the payout waiting period passes. Your KYC must be approved before any payou...
Payments, shipping & refundsHow do I create an account?
Register with an email address and password, a one-time code, or Google. Verify your email to unlock buying and reviews.
My accountHow do I manage my seller account?
Update your profile and bank details from the Seller section. New bank details take effect only after they pass verification.
SellingMy account is restricted or suspended. How do I appeal?
The email you received names the reason and usually one specific step. Most restrictions lift once that step is done.
My accountHow do I delete my account?
Buyers delete from their profile by typing DELETE. Seller closure is blocked while listings, orders, or payouts are still open.
My accountWhat does my seller verification status mean?
Not started, submitted, rejected, restricted, or approved. Drafts work throughout; publishing and payouts wait for approval.
SellingWhy is my seller access limited?
Limits come from verification, policy, or risk review, and they are not all the same thing. The email you received names the reason.
SellingWhy have I not received my payout?
A delivered order is not automatically payable. The usual holds are an open return window, an active refund or dispute, or the payout waitin...
Payments, shipping & refunds